Terms of service

Last updated: November 11, 2026. These terms apply to Canada.

1. Who we are

TixVault runs an independent marketplace for resale tickets to sports, music and live events. We are not the event organiser, and we are not affiliated with, endorsed by or sponsored by any league, team, venue, artist, promoter or Ticketmaster.

2. Requests are not purchases

When you send a request, we have not sold you anything and you have not paid anything. We check that the tickets are available and can lawfully be transferred to you in your jurisdiction. A sale is formed only when we confirm in writing and you accept and pay.

3. Prices

Prices are per ticket and include our fees. Any taxes are shown before you pay. These are resale tickets. As Ontario law requires, we never charge more than the original total price paid for a ticket (its price plus fees, service charges and taxes), and every listing and quote shows that original price, itemized, next to our total price. Money-back guarantee: if your ticket does not get you into the event, or the event is cancelled, we refund the full amount you paid us. We only sell tickets we (or our source) already possess or control.

4. Savings claims

We show a saving only when we have compared our all-in price with a comparable resale listing for the same section and the same number of tickets, recorded within the previous 24 hours. Savings are not guaranteed for any other event, section or quantity.

4a. Price promise

Each quote we send is at least 20% below Ticketmaster's resale price for the same section, row and number of tickets at the time we quote (all-in). The comparison and its time are recorded. If we cannot meet this, we will not ask you to pay. The promise applies to the quote as sent; resale prices elsewhere change after that time.

5. Delivery and transfer restrictions

Tickets are delivered by the method shown on the listing. Some venues and organisers restrict transfers; any restriction we know of is shown before you request.

6. Cancellations and refunds

See our refunds and cancellations policy.

7. Where we operate

We currently serve customers in Canada only, starting with events in Toronto. We may decline any request.

8. Payment

Payment is made only after we confirm your seats in writing, by Interac e-Transfer or in cash at an in-person hand-off in Toronto. Tickets are transferred through the official team or venue app once payment is received.