TixVault is a ticket resale marketplace, not the primary ticket provider. Prices may be higher than face value, but in Ontario never more than the total originally paid.

Refunds & cancellations

Last updated: November 11, 2026. These terms apply to Canada.

Before you pay

You can withdraw a request at any time before payment, at no cost.

If an event is cancelled

If an event is cancelled and not rescheduled, you will receive a full refund of the amount you paid us, including fees, by Interac e-Transfer.

If an event is postponed or moved

Your tickets normally remain valid for the new date. Where the law of your jurisdiction gives you a right to a refund for a postponement, we will honour it.

If tickets are not delivered or are invalid

If we cannot deliver the tickets you paid for, or they are refused at entry because of a fault on our side, you will receive a full refund. Where we can, we will offer comparable or better replacement seats first.

Courtside & front row only · Toronto

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Tell us the game or show. A real person comes back with real seats and an all-in price, never above the original price.

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